Faq's

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App AtClickPay Africa, your mobile number is your account identity. We send information related to your orders and transactions through SMS and email, so it is important that we have your correct mobile number and email address.

 

You will need a verified mobile number and email address for the following reasons:

·         1. Whenever you forget your login details like password, we send verification details to your registered mobile number /email address

·         2. If someone else tries to transact through your account, we send a notification to your registered mobile number or email address

·         3. If you want to change your email address or mobile number, you will be sent notifications to your previous credentials. This is purely for your own security and if you do not have access to previous mobile number or email address, our Customer Support Team will be happy to help you (Contact Us)

 

WebAtClickPay Africa, your mobile number is your account identity. We send information related to your orders and transactions through SMS and email, so it is important that we have your correct mobile number and email address updated with us. You will need a verified mobile number and email address for the following reasons:

·         1. Whenever you forget your login details like password, we send a verification detail to your registered mobile number /email address

·         2. If someone else tries to transact through your account, we send a notification to your registered mobile number/ email address

·         3. If you want to change your email address or mobile number, you will be sent notifications to the previous credentials: This is purely for your own security and if you do not have access to previous mobile number / email address, our Customer Support Team will be happy to help you (Contact Us)

App It’s simple.

·         1. Launch CLICKPAYAFRICA app

·         2. Go to ‘Profile’ section at the bottom of the page

·         3. Click on ‘Sign In to CLICKPAYAFRICA’

·         4. Click on ‘Sign Up’

·         5. Enter your mobile number, email address and a password

·         6. Click on ‘Sign Up’

·         7. You will get an OTP on the mobile number and email you entered

·         8. Once you enter the correct OTP and click on ‘Submit’, you’re ready to use CLICKPAYAFRICA

 

Web It’s simple.

·         1. Visit clickpayafrica.co.tz

·         2. Click on ‘Log In/Sign Up’ on the top-right corner of the page

·         3. Click on ‘Sign Up’

·         4. Enter your mobile number, Your name  email address and a password

·         5. You will get an OTP on the mobile number and email  you entered

·         6. Once you enter the correct OTP and click on ‘Submit’, you’re ready to use all services on clickpayafrica.co.tz

App :: Please do not share your password with anyone, not even with someone claiming to be from Of course you can. We like to keep things simple and the best part is that you can avail of all of this under one roof with just a single account.

Web :: Of course you can. We like to keep things simple and the best part is that you can avail of all of this under one roof with just a single account

App :: Do not panic, resetting your password is easy:

·         1. Launch ClickPay Africa app

·         2. Go to ‘Profile’ section at the bottom of the page

·         3. Click on ‘forgot password’ on login page

·         4. Enter your registered email address or mobile number and click on ‘proceed’

·         5. Enter the OTP sent to your mobile number and click on ‘submit’ or you can click on the link sent to your email to reset your password

·         6. Enter the ‘New Password’ details and click on ‘Update’.

·          7 Your password will be updated

 

 

 

Web :: Do not panic, resetting your password is easy:

·         1. Visit ClickPay Africa.com

·         2. Click on ‘Log In/ Sign Up’ on the top-right corner of the page

·         3. Click on ‘Forgot Password/ create new password’ on login page

·         4. Enter your registered email address or mobile number

·         5. Enter the OTP sent to your mobile number and click on ‘Verify’ or you can click on the link sent to your email to reset your password.

·         6. Enter the ‘New Password’ details and click on ‘Update’

·         7. Your password will be updated

App :: Please use your own mobile number here as you will receive real-time SMS and One Time Password (OTP) on the registered mobile number.

·         1. Launch ClickPay Africa app

·         2. Go to ‘Profile’ section at the bottom of the page

·         3. If you are not logged in: click on ‘sign in to ClickPay Africa’

·         4. Click on your name at the top of the page

·         5. Click on ‘Edit’ on top right corner of the page

·         6. Replace your existing mobile number with your new mobile number and click on ‘save’

·         7. Enter the OTP sent to your existing mobile number

·         8. Enter the OTP sent to your new mobile number

·         9. If you do not have access to your registered mobile number, contact us

·         10. Click on ‘Others’

·         11. Click on ‘Item Status’ and select ‘Others’ from the drop down

·         12. Write about the issue you are facing and enter your Email address

·         13. Click on ‘Submit Your Query’ & we will connect with you within 24 hours

Web :: Please do not share your password with anyone, not even with someone claiming to be from ClickPay Africa.

For changing password:

·         1. Visit clickpayafrica.co.tz

·         2. If you are not logged in: click on ‘Log In/Sign Up’ on the top-right corner of the page and login by entering your registered details

·         3. Go to your account in the top-right corner and click on ‘View profile’

·         4. Click on ‘Edit Profile’

·         5. Replace the existing mobile number with your new mobile number and click on ‘Save’

·         6. Enter the OTP sent to your existing mobile number and new mobile number

·         7. If you do not have access to your registered mobile number, contact us

·         8. Click on ‘Something else’

·         9. Click on ‘Your issue is regarding’ and select ‘Others’

                 10. Write about the issue you are facing and we will connect with you within 24 hours

App :: Please use your own mobile number here as you will receive real-time SMS and One Time Password (OTP) on the registered mobile number.

·         1. Launch ClickPay Africa app

·         2. Go to ‘Profile’ section at the bottom of the page

·         3. If you are not logged in: click on ‘sign in to ClickPay Africa’

·         4. Click on your name at the top of the page

·         5. Click ‘Verify Now’ in front of your Mobile number

·         6. Enter the OTP sent to your mobile number for verification

·         7. If you do not have access to your registered mobile number, contact us: 

·         8. Click on ‘Others’

·         9. Click on ‘Item Status’ and select ‘Others’ from the drop down

·         10. Write about the issue you are facing and enter your Email address

·         11. Click on ‘Submit Your Query’ & we will connect with you within 24 hours

 

Web :: Please do not share your password with anyone, not even with someone claiming to be from ClickPay Africa. For changing password:

·         1. Visit ClickPay Africa.com

·         2. If you are not logged in: click on ‘Log In/Sign Up’ on the top-right corner of the page and login by entering your registered details

·         3. Go to your account in the top-right corner and click on ‘View profile’

·         4. Click ‘Verify Mobile Number’ in front of your mobile number, if you do not see ‘Verify Mobile Number’ that means your mobile number is already verified

·         5. Enter the OTP sent to your mobile number for verification

·         6. If you do not have access to your registered mobile number, contact usClick on ‘Something else’

·         7. Click on ‘Your issue is regarding’ and select ‘Others’

·         8. Write about the issue you are facing and we will connect with you within 24 hours

 

Independence Avenue, Swahil road, Tanga, Tanzania

+255 655353535

About Us

ClickPay Africa is transforming the way Africa pays and trades. As a premier payment and e-commerce platform, we use cutting-edge technology to deliver seamless, secure, and reliable transactions. From prepaid airtime distribution and bill payments to mobile and online payment solutions, we make payments simple, fast, and accessible anytime, anywhere. Trusted by thousands of businesses and individuals, our vision is to empower Africa with smarter, easier, and more connected financial experiences that drive growth and inclusion.

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